Delivery & Returns
All products are delivered discreetly in a brown box with absolutely no indication as to the contents.
If you would like your order delivered to an location not listed below please get in touch at firstname.lastname@example.org as we are able to provide worldwide shipping and should have this live on our site soon.
Delivery estimates are based on working days only.
Orders are processed and then dispatched within 24 hours, except at weekends or bank holidays or if there is an out of stock item.
Once your order is processed, items that are in stock are dispatched within 24 hours, Monday - Friday. If for any reason an item is out of stock, we would expect to dispatch the goods in about 12 days but realistically this is often much quicker. If there is a delay with any product, you will be notified by email as soon as we are aware so we can arrange for a full refund, an alternative item, or, confirm if you would like to wait for the item to come back in stock.
We use Royal Mail and DPD courier for postage handlers. If you have chosen a tracked delivery option we will issue you with the tracking number once dispatched.
If you are not home when the delivery is made, a notice card will be left by the postal service to advise you on how and where your delivery can be collected.
Royal Mail 2nd Class: 2-3 working days
Royal Mail 1st Class: 1-2 Working Days
Royal Mail Tracked48: 2-3 Working Days
Royal Mail Tracked24: 1-2 Working Days
Royal Mail International Untracked: 5-7 Working Days
Royal Mail International Airsure: 3-7 Working Days
DPD International Classic: 2-5 Working Days
Remote Location Delivery Charges
We offer Royal Mail Delivery to the Isle of Man, Channel Isles, Isle of Wight, BT postcodes and the Scottish Highlands for orders weighing 0-2kg.
Certain areas in the UK cost us a premium to reach by our DPD courier. Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
BT postcode - £17.25 DPD Next Day, £9.25 DPD Two Day
Scottish Highlands - DPD Two Day Only £9.25
Channel Islands - £17.25 Next Day Only
Please fill out the returns form quoting the F order number on the delivery note when returning items back to the PO BOX returns address. You can find the return form here.
PO Box 228
If you have a faulty item:
The Freepost address is only for the use of returning faulty items from within the UK. When the item is received it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.
If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Replacements for faulty items are sent back out to you free of charge.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.
*in all cases, the postage costs that we incur will not be refunded. As of 26/06/19 this has only ever been a maximun of £1.50.